Artwork
We have thousands of regional and national logos in stock. No charges are associated with these logos. For new artwork, camera-ready artwork is desirable, but not required. A letter-head, business card or detailed drawing will suffice in most cases. Faxed copies will generally begin production: however, we will require an original of the desired images to guarantee our work. We are not responsible for discrepancies associated with a fax transmission. Very intricate logos may require slight modifications.

Message Placement
All mats will be centered unless noted otherwise. The maximum area normally devoted to printing is shown herewith:

Images larger than listed sizes will incur an additional screen charge.

Our primary consideration when placing any message on a mat is the balance between the message and the background. Measurements listed may vary to achieve this balance.

Changes in Artwork
Changes to custom artwork can be made prior to the development of the art screen at no charge. Changes after producing art screen will result in new set up charges equal to the original.

Order Acceptance
All orders must be confirmed in writing. We do accept fax transmissions, but are not responsible for errors as a result of an unclear fax. Phone orders are also accepted to expedite an order, but must be confirmed in writing within 72 hours.

Lead Time/Rush Orders
Normal lead time for shipping is 15 working days on Olefin and Pro Pin single colors: all other products 4-6 weeks for single and multi-color imprints. A 20% surcharge will apply to all orders with a lead time of 10 working days. Surcharge applies to entire invoice amount. Please factor shipping from East Tennessee factory for delivery date. Special shipping may be required.

Pricing Policy
All prices are FOB Eastern Tennessee and are priced on a per each basis.

Cancellations
The customer is responsible for any costs associated with an order prior to cancellation.

Packaging
All mats are packed one (1) per carton unless otherwise instructed. 18"x27", 2'x3', Fresco and Screen Print mats will be bulk packed unless otherwise instructed.

Sales Terms
Invoice terms are Net 30 days subject to credit approval. All invoices for merchandise and freight are to be paid in full as invoiced within stated terms. Delinquent accounts are subject to 1 1/2% monthly interest charge, should collection be necessary customer will be held accountable for costs associated with the collections process.

Shipping Terms
We will ship the least expensive manner unless otherwise instructed. UPS shipments are subject to a $1.90 (V) per carton handling and insurance charge. Freight line shipments are sent pre-paid with the freight being sent directly to the distributor. We will pre-pay and add the freight to an invoice for a surcharge of 10% of the freight amount. We will drop ship directly to the end user upon request for a $1.90 (V) per carton handling charge plus regular freight. Please provide appropriate number of labels with the submission of the order.

Specifications
Shipping weights are approximate and may vary slightly. Colors shown in the sales literature are approximate and swatch samples represent an average production run. Whenever color is critical, please request an actual mat swatch or imprint color sample. All sizes listed are nominal and are consistent with acceptable tolerances within the matting industry (+ or - 2"). NOTIFICATION MUST BE GIVEN WHEN EXACT SIZES ARE CRITICAL, I.E. RECESSED FIT.

Although we maintain tight control standards, surface material and dye colors may vary slightly from one dye lot to another; therefore, we cannot guarantee exact color matches from one dye run to another. If color matching is critical, it must be noted on original order. We will process the order from one dye lot.

Restocking Charge
When possible, standard stock items in new re-saleable condition will be accepted for return, freight pre-paid, subject to a 20% restocking charge.

Guarantee
Flocked mats are guaranteed against manufacturer defects for one year from delivery under normal conditions of usage provided that the mat care instructions are followed. When replacement is necessary the mat cost will be prorated over 12 months. Dyed and inlaid mats have a 3 year warranty.

Return Items
If merchandise is claimed to be defective, credit will be issued only after the materials are inspected by the manufacturer and determined to be out of specifications. NO ITEMS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER.

Verbal Quotation
Verbal quotations are valid for a 30 day period and must be documented by a quote number.

Custom Sizes
Custom cuts are available on most of our products. Please contact your representative for pricing and availability.

Disclaimed
We will not be responsible for discrepancies in orders that are not confirmed in writing.

Trademarks, Copyrights & Patents
The messages/logos shown in our literature are for illustration purposes only. These items may only be purchased through the company or representative of that company owning the rights to the logo or message. The party ordering a specific logo/imprint copy agrees not to hold Pioneer/First Impressions liable for any infringement on a trademark, copyright or patent.

Quantity Discounts
Mat style, imprint color and logo must be the same for quantity discounts.

Production Runs
Floor mat orders are subject to a +/- 5% over/ under. All variances billed prorata.